A Service level agreement is also called as general services documents and is signed between the service provider and the client. In a service agreements service provides its services to be given to its clients which can be any type of services, from small individual-oriented service to larger more professional services to their clients.
Within these agreements, the service provider and client outline their expectations for behavior and agree to the bounds of the relationship between them.
In a Service Agreement, the most important details of the parties' relationship will be entered: things such as a description of the services, as well as pricing information, and how the client is expected to pay. A good Service Agreement will also have both parties covered in case anything goes wrong: clauses such as dispute resolution and governing law should be included.
What Goes Into a Services Agreement?
No matter how customized a services agreement is, it typically includes standard information:
- Services: Explains the general nature of the services and often includes an attached schedule that discusses the scope of the work and the deliverables involved.
- Compensation: States the total amount or the periodic amount that the client agrees to pay the service provider in exchange for the work and may include an attached schedule.
- Term: Lists the start and end date or the number of days, weeks, or months the contract is in effect.
- Ownership: Clarifies whether the client or the service provider can claim ownership over any physical products or intellectual property produced during the project.
- Relationship: States that the service provider remains an independent contractor who is not employed by the client.
- Liability: Confirms whether the client or the service provider has limited liability for any aspects of the project.
- Insurance: Lists the type of insurance coverage the service provider must have, such as workers' compensation, commercial general liability, professional liability, or property insurance.
- Change in the Work: Specifies whether either party can change the scope of work and what procedure they must follow to do so.
- Confidentiality Clause: States whether either party must keep the project confidential.
- Non Compete Clause: Clarifies whether the service provider can work with one of the client's competitors.
- Non Solicitation Clause: Specifies whether the service provider is prohibited from soliciting the client's customers or peers.
- Assignment : Clarifies whether the service provider may subcontract the project.
- Termination: Explains how many days' notice either party must provide before ending the agreement.
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